2021 discount eufy sale by Anker, RoboVac L70 Hybrid, Robot Vacuum, iPath Laser Navigation, 2-in-1 Vacuum and Mop, Wi-Fi, Real-Time Mapping, 2200Pa online sale Strong Suction, Quiet, for Hardwood Floor to Medium-Pile Carpets outlet online sale

2021 discount eufy sale by Anker, RoboVac L70 Hybrid, Robot Vacuum, iPath Laser Navigation, 2-in-1 Vacuum and Mop, Wi-Fi, Real-Time Mapping, 2200Pa online sale Strong Suction, Quiet, for Hardwood Floor to Medium-Pile Carpets outlet online sale

2021 discount eufy sale by Anker, RoboVac L70 Hybrid, Robot Vacuum, iPath Laser Navigation, 2-in-1 Vacuum and Mop, Wi-Fi, Real-Time Mapping, 2200Pa online sale Strong Suction, Quiet, for Hardwood Floor to Medium-Pile Carpets outlet online sale
2021 discount eufy sale by Anker, RoboVac L70 Hybrid, Robot Vacuum, iPath Laser Navigation, 2-in-1 Vacuum and Mop, Wi-Fi, Real-Time Mapping, 2200Pa online sale Strong Suction, Quiet, for Hardwood Floor to Medium-Pile Carpets outlet online sale__after
2021 discount eufy sale by Anker, RoboVac L70 Hybrid, Robot Vacuum, iPath Laser Navigation, 2-in-1 Vacuum and Mop, Wi-Fi, Real-Time Mapping, 2200Pa online sale Strong Suction, Quiet, for Hardwood Floor to Medium-Pile Carpets outlet online sale__left
2021 discount eufy sale by Anker, RoboVac L70 Hybrid, Robot Vacuum, iPath Laser Navigation, 2-in-1 Vacuum and Mop, Wi-Fi, Real-Time Mapping, 2200Pa online sale Strong Suction, Quiet, for Hardwood Floor to Medium-Pile Carpets outlet online sale__right

Brand
Eufy
Color
White
Surface Recommendation
Carpets,Floor
Controller Type
Amazon Alexa
Battery Cell Composition
Lithium Ion

  • iPath Laser Navigation: Minimum effort, maximum convenience. Increased efficiency and prolonged 2.5-hour run-time achieved through the all-new, upgraded navigation system.
  • AI Map Technology for Maximum Precision: Real-time mapping allows for customized target cleaning that fits your home. Set virtual boundaries, right from your phone, to exclude the areas in which cleaning is not required.
  • Hybrid 2-in-1 Vacuum and Mop: Vacuum multi-surfaces and mop hard-floors for a deeper clean that will leave your floors sparkling!
  • Brains and Brawn: 2200Pa of ultra-strong suction power combined with advanced sensors allow for thorough cleaning throughout your home. With drop-sensing and anti-collision technology, have peace of mind that RoboVac is safe anywhere in your home.
  • What You Get: RoboVac L70 Hybrid, charging base, AC power adapter, waterproof pad, mopping module (with washable mopping cloth), quick installation guide and manual, welcome guide, and our worry-free 12-month warranty.

Packs a Punch

2200Pa of hard-hitting suction power for a thorough clean every time.

BoostIQ

Smooth and smart transitions on multi-surfaces. Automatically increases suction power when extra vacuuming strength is needed.

Intelligent Mopping

Automated water control allows for effective cleaning without spillage.

Adjustable Mopping Power

Use the EufyHome app to adjust power settings for mopping on different surfaces.

PinPoint Return

Precise targeting allows RoboVac to return to the exact point at which it paused cleaning.

Set Virtual Boundaries

Customize each cleaning task so that RoboVac only mops and cleans where needed.

You’re in the Driver’s Seat

Control by voice or using your phone. Give detailed commands and receive feedback on how your RoboVac is performing.

Easy Maintenance

Convenient 3-in-1 Washable Filter makes for easier cleaning and less maintenance.

Model:T2190

eufy RoboVac L70 Hybrid

A New Generation of Smart, Precise Cleaning

Taking navigation and mapping capabilities to a whole new level resulting in increased efficiency and running time.

Customized Each Task for Complete Cleaning

No-Go-Zone: Set virtual boundaries to exclude the areas in which you don’t want RoboVac to enter.

Real-time Control: know exactly where RoboVac is and what task it is performing at any time.

Zone Cleaning: When a certain area requires attention, customize RoboVac to clean the specific room or spot needed.

PinPoint Return: Intelligently remembers the precise point at which cleaning was paused, as a result of low battery, and returns when fully charged.

Boost IQ and Hands-Free Control

RoboVac possesses BoostIQ Technology which automatically increases suction power when extra vacuuming strength is needed. With multiple cleaning modes and auto-clean scheduling RoboVac ensures an effortless, thorough clean while you relax.

Versatile Cleaning Made Easy

2-in-1 mopping and sweeping for a sparkling clean without the effort. 3-in-1 filter for less maintenance and more relaxing.

Packs-a-Punch

With 2200Pa of hard-hitting suction power, RoboVac won’t miss a speck as it glides from room to room.

Cleans While You Relax

Refined from the inside out to provide quiet vacuuming with zero hassle, RoboVac cleans with the equivalent volume of a microwave, and is only 3.96” tall to clean under low-hanging furniture with ease.

Year-Round Support

At eufy, we believe in our products. That's why we back them all with 12-month product support and provide friendly, easy-to-reach assistance.

For Optimal Use:

- Ideal for hardwood, tile, laminate floors and medium-pile carpets.

- Move cables out of the way to avoid tangling.

RoboVac L70 Hybrid RoboVac G10 Hybrid RoboVac G30 RoboVac G30 Edge RoboVac 30C MAX RoboVac G30 Hybrid
Wi-Fi Compatible
Works with Amazon Alexa
Works with the Google Assistant
Max Suction Power 2200Pa 2000Pa 2000Pa 2000Pa 2000Pa 2000 Pa
Navigation Technology Laser Navigation Smart Dynamic Navigation Smart Dynamic Navigation 2.0 Smart Dynamic Navigation 2.0 - Smart Dynamic Navigation 2.0
BoostIQ Technology 2nd Gen 2nd Gen 2nd Gen 2nd Gen 2nd Gen 2nd Gen
Dust Collector Capacity 0.5L 0.45L 0.6L 0.6L 0.6L 0.45L
Map Features AI.Map Technology (Home Layout, Real-time Mapping, Map Memorizing, No-Go-Zones, Zone Cleaning) - Cleaning History (Area Cleaned, Cleaning Time) Cleaning History (Area Cleaned, Cleaning Time) - Cleaning History (Area Cleaned, Cleaning Time)
Set Boundaries Set Boundary Strips or Virtual Boundaries via the app - Boundary Strip Detection Not Supported Boundary Strip (13.2 ft Boundary Strip Included) Boundary Strip (13.2 ft Boundary Strip Included) Boundary Strip (6.6 ft Boundary Strip Included)
Surfaces Suitable for Cleaning Hard Floors to Medium-Pile Carpets Hard Floors Hard Floors to Medium-Pile Carpets Hard Floors to Medium-Pile Carpets Hard Floors Hard Floors to Medium-Pile Carpets

Product information

Product Warranty: For warranty information about this product, please click here
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Product guides and documents

User Guide (PDF)
User Manual (PDF)
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Customer Questions

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Q: Can you use it on upstairs and downstairs without having to go through mapping each time y…

A: It will have to map again.

Eufy | 2 years ago

Q: If I have 3 area rugs can I label each as "no-go" zones when mopping but allow them to be …

A: Yes, you can set No-Go or No-Mop zones on the app.

Eufy | 2 years ago

Q: Can we add Bona liquid to mop the floors?

A: I noticed that when I stopped using Bona and used just warm water the dullness that had be…

Linda Sikut | 3 days ago

Q: does it have virtual barrier technology or is it just a no go zone?

A: You can set No-Go zones and No-Mop zones on the app, and it also works with boundary strip…

Eufy | 2 years ago

Customer reviews

4.3 out of 54.3 out of 5
963 global ratings

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Top reviews from the United States

daiting huo
5.0 out of 5 starsVerified Purchase
Easy to use, smart mapping, perfect for pet owners. The best purchase I made this year.
Reviewed in the United States on July 31, 2019
I have ordered and returned a RoboVac 11S (an older model) because of the lack of mapping function. The 11S was slim and cleaned well, and I had a hassle-free return with the outstanding eufy customer service after using it for a week. So when I noticed eufy launched a... See more
I have ordered and returned a RoboVac 11S (an older model) because of the lack of mapping function. The 11S was slim and cleaned well, and I had a hassle-free return with the outstanding eufy customer service after using it for a week. So when I noticed eufy launched a mapping vacuum, I placed the order in no time. It might be one of the quickest and best purchases I made on Amazon this year.

Pros and Cons of RoboVac L70 Hybrid

What I like:
1) Nice packaging and design: Like other eufy products, the packaging and the vacuum itself are well-designed.
There is a Quick Start Guide says everything you need to know before using. Similar to 11S, there is also a recommended space for installing the charging station(1.6ft/0.5m to left and right, 4.9ft/1.5m to the front), but it is smaller than that of 11S. I put my charging station in my living room, with not as wide space to the left and right, and the vacuum also returns fine.
2) Easy setup: Initial setup and internet connection were quite easy. Just follow the on-screen reminders to connect it to your phone and WiFi. In the first use, let the vacuum draw a map itself, then you''ll see where it had a problem with and do robot-proof or set No-go zone.
3) Cleans efficiently and picks up: The L70 Hybrid maps! It goes through my house in a zig-zag way like an "S". I have a short-haired cat and the L70 Hybrid picks lots of cat hair. It indeed relieves my cleaning burdens.
4) App and Alexa: I never start it manually. Just set a weekly schedule on the app or use voice commands from my Amazon Echo.
5) It mops, which is a plus.

What you might need to know:
1) L70 Hybrid is not as slim as 11S, so it may not be able to go under some furniture as 11S did.
11S has a glass top but the L70 Hybrid has a plastic case. Some might prefer the glass top for aesthetic purpose, but I don''t. Plastics might be more durable and won''t be shattered when something falls onto it.
2) It''s a little louder then 11S because its suction is stronger, which is expected. I still think the working noise is acceptable. The L70 Hybrid has a voice alert, whose default volume was disturbing, so I turned down the volume on the app and eventually muted it.
3) Hair entangles to the rolling brush so manually cleaning the rolling brush is needed. Eufy provides a cleaning tool for doing that. It just takes me a few minutes to empty the dust collector and clean all the parts.
4) It might not mop all your house if you have a big house with most hard floors. I have carpeted bedrooms, so I set them as No-mop zones. The vacuum can mop all my tiles or hard floors, but water remains do seem to be enough if it still needs to mop bedrooms (I don''t need it anyway). You can add water when you hear the water running out alert.

Overall, I do like the L70 Hybrid and glad that I made the purchase!
269 people found this helpful
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Theseus
4.0 out of 5 starsVerified Purchase
Great first effort with caveats. . .
Reviewed in the United States on August 19, 2019
I’ve been using Eufy robovacs for months now, and this is one of their best. It is their first “mapping” robovac that is capable of mapping out your home and navigating intelligently around it while it vacuums using a built-in laser to determine distances to walls and... See more
I’ve been using Eufy robovacs for months now, and this is one of their best. It is their first “mapping” robovac that is capable of mapping out your home and navigating intelligently around it while it vacuums using a built-in laser to determine distances to walls and objects in its environment. With this map you can go into the app and create no-go zones where you do not wish the robot to go, or you can point it to a particular area/room that you want it to focus on. Additionally, this unit is a “hybrid” and is capable of doing some rudimentary mopping of the floors. I have not utilized this feature yet (the device just came out a few weeks ago), and I’m not sure it’s as well implemented as the vacuum is based on looking at the manual and the device. I’ll mention a short blurb on that, though, just for information.

Vacuuming
As a robovac, this is about the same power and quietness as the other higher-end Eufy models. It has some advantages and disadvantages, though.

Pros:
-More comprehensive coverage. Given that this dynamically maps and determines a pattern to vacuum in as it enters each room, it is more thorough and less wasteful than the semi-random patterns of the other models of robovacs without intelligent mapping/nav. This leads to less wasted time.
-Able to intelligently return to dock, both to recharge and to finish its run. This means it is much less likely to get lost on the way back to its charging dock since it knows where that dock is located in the home. Also, if it doesn’t completely vacuum the whole house in one charge, it will return to the dock, recharge, and resume vacuuming where it left off.
-Battery life seems pretty good, and considerably better than any other Eufy robovac. On one charge, this can get about 2/3rds of my 2700 sq ft house before returning to charge. Considering how thorough the cleaning is, this is much more than any other Eufy robovac, or other brand robovacs, have done for me.
-The app helps locate the device when it gets stuck or throws an error (which is often). Since the smartphone app shows the map of the house and what parts the vacuum has cleaned already, it has a little icon for where the robovac is currently located, making it easy to hunt down when it gets stuck.

Cons:
-This gets very easily hung up on obstacles that no other robovac is bothered by. This is actually a two-part issue. First, there’s a sort of conning tower, a circular disk about the size of a coaster sitting on top of the robovac that adds more than an inch of height to the device. It has a built-in bump sensor so it will back up upon encountering resistance, but it still gets hung up on everything. It’s sort of like when you whack your thumb with a hammer and then it seems to catch on everything and hurts all the time. This seems to magically find places to get hung up on. This includes low-hanging cables plugged into the wall, edges of furniture (meaning it doesn’t vacuum well underneath furniture), etc. This device seems to already be thicker than other Eufy robovacs, and this added height only makes it worse. It also seems to struggle with minor floor obstacles, including both cables and thresholds in doorways from room to room. I’ve never had any other robovac hang up on these items, including other Eufy models, yet this seems to just get easily frustrated and stops. I suspect this is because it has much less ground clearance, probably to help with the mopping function.
-Harder to empty. The earlier Eufy robovacs have an easy to remove and dump dustbin on them. This unit, because of its hybrid nature, requires you to open a flap on top of the device like a car’s hood, pinch a release latch, lift out and then remove the filters to open up the dumping hole. This is likely due to the hybrid capabilities of the device. This dustbin is the same container that you fill with water to let it mop the floors. It’s a much more complicated process, though not really that hard. Just not simple like Eufy’s other machines.
-Takes a long time to charge. If it runs and needs to recharge, it will take about 5 hours to recharge to 80% at which point it will resume cleaning. Lithium ion batteries charge fairly fast up to about 80% and then the charge rate really slows down, so it makes sense to charge only to 80% since that will permit it to complete a full cleaning cycle much sooner. However, since the battery life is longer, presumably the battery itself is larger capacity which means much longer charge times.

Mopping
Pros:
-It can be converted to do rudimentary mopping functions for floors.
-It includes all necessary pieces to do this, including a sort of drip-pad attachment to the charge base to prevent water damage to wood floors if the charge base is on wood, not tile.
-Automatically detects when you attach the mopping attachments and switches modes.

Cons:
-Conversion from vacuum to mop takes a long time. In order to switch from vacuum mode to mop mode, you must remove the dustbin and rinse it out, fill it with water (no cleaning solution, only water per the manual), attach a mop pad shoe/attachment to the bottom, and attach a pad.
-No cleaning solution allowed. Only straight water, according to the manual, should be used. This seems odd, but I can see how solvents could cause problems with both the robot and the floor, since the floor is not being wiped off.
-Cannot both mop and vacuum in one cycle. This makes sense when you think about it. In order to both mop and vacuum, there would have to be separate reservoirs for the water and the dustbin, and this would make it even bigger and more unwieldy.

Suggestions for Eufy:
-Make a standalone, mapping vacuum and mapping mopping robots. Don’t combine them. I feel like this could be a much superior vacuum if it were focused on that task alone, as the navigation capabilities already make it superior to the best previous model. A dedicated mopping model would likely do a better job mopping, too.
-Find a way to make it less tall, or at least integrate the laser sensor on top of the device better so as to be less likely to get hung up on furniture, cords, etc. This would be much easier for a dedicated vacuum.
-Make the dustbin easier to access and empty, or better yet, create an external attachment that empties out the bin automatically at the charging station like the high-end Roomba has.
-Allow us to use some sort of cleaning/mopping solution with the device, even if it is in-house Eufy brand. Better yet, select a mild cleaner that is commonly available at the local store that can be added/poured in easily.

Overall
This is a great value for a mapping/navigating robovac of this quality, especially if you can catch it on sale. The mopping features seem poorly thought out and implemented, though I admit I haven’t tried them out (mostly because first impressions are that it won’t do what I want). As a vacuum, this is probably Eufy’s best model right now, and I have (and still use) their previous top-of-the-line model.
170 people found this helpful
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Amazon Customer
3.0 out of 5 starsVerified Purchase
Real review from a real gal
Reviewed in the United States on August 21, 2019
I wasn''t paid or given anything free. Just looking for a great automatic vacuum. Every "review" site looks like an advertisement so here goes from a real gal: Pros: 1. Super quiet. And I mean S U P E R. Nothing beats these Eufys for quality noise... See more
I wasn''t paid or given anything free. Just looking for a great automatic vacuum. Every "review" site looks like an advertisement so here goes from a real gal:

Pros:

1. Super quiet. And I mean S U P E R. Nothing beats these Eufys for quality noise control. I have an older, "dumb" Eufy that I love and this is why I tried this high end one.

2. Highest suction on the market. It just is. And it does a great job there. Ran a 690 and E6, then this and each successive got more junk. So it definitely works. And with lots of hairy animals, I need that.

But here''s the problem - the cons:

1. The mop doesn''t actually work. I even tried making my own cleaning pad, which was way better, but this thing is almost "too smart." The cleaning cloth came off CLEAN. So I used an old roomba mop after, which is also "dumb" but works great! See photo. The tiny less sophisticated roomba mop did way better. The Eufy also doesn''t get in corners. I''m guessing that is to avoid more collisions?? Not sure, but the collisions are what make the robot clean small corners, which I like about the "dumb" one.

2. Someone else also mentioned this: aperture ( hole the dirt and dust fly thru) is small. It means that the bin ( which is also small) needs cleaned out often.

3. BASIC FUNCTIONS DON''T WORK WITHOUT CONSTANT INTERNET CONNECTION. This was the real deal breaker for me. The older versions have a remote to control suction level and schedule. This one reverts to low suction without an internet connection. The only setting it DOES save is a time to go off during the day. But needing constant corporate spying inside my home is a no-go. I spent almost $600 on this thing. If I am the product, what was all that money for?

4. Gets stuck A LOT. See images. It gets stuck and says "error" it can''t find its way out in very weird scenarios that aren''t a problem for the other model.

I really wanted to like this thing. But having intermittent internet, and despising the constant corporate spying, its not useable. And I hope people really consider that because besides the privacy implications (and there are many) THE INTERNET DOES GO DOWN ........ Kind of like when I called support and they couldn''t answer because of TECHNICAL DIFFICULTIES. Which makes this a slow moving brick without the benefit of that powerhouse suction! Which is what I bought it for. : (

You can''t control where it goes, where to avoid, suction level or mop areas WITHOUT CONSTANT INTERNET COMMUNICATION WITH THE MOTHERSHIP. What happens when the internet is down?

I would also like to ask these companies why they need to know WHERE my house is, what it looks like, and a floor plan for these functions to work. Basic VPN''s to protect consumers are always advised and this company bans you from using one. Thats sketchy.
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Search and Buy
4.0 out of 5 starsVerified Purchase
After 2 months (reduced the review to 4 stars)
Reviewed in the United States on August 7, 2019
This is our first robovac and I must say both me and my wife are very impressed, it''s been running last 30 minutes and overcame many obstacles I purposely throw on its way, I will keep on updating this review in time but if this thing lasts it''s going to be one of the best... See more
This is our first robovac and I must say both me and my wife are very impressed, it''s been running last 30 minutes and overcame many obstacles I purposely throw on its way, I will keep on updating this review in time but if this thing lasts it''s going to be one of the best purchases I have ever made for my home.
Edit 1: It mapped and vacuumed ~1000 sq ft of space in 104 minutes did not leave a single speckle of dust and returned back to it''s charger with close to %50 battery. Dust container was almost full (we vacuumed and mopped the floors a couple of days back manually and I am amazed to see how much dust it collected). I am assuming it will clean much faster on an already mapped area next time. cons: if there is a space higher than its bottom part but lower than it''s laser scanner it might get stuck, however it''s easy to mark those areas as no go zones in the app.
Edit2: Vacuuming already mapped area took the same time to as before, so no time difference between cleaning mapped and no mapped areas. However its a big big plus to be able to send the robovac where you want it to clean, for example, after the breakfast its a luxury to get it to vacuum just under the table.
Edit3: Just exactly after 2 months of light use, our robovac started giving laser sensor stuck error, (randomly it stops and claims that it''s laser sensor is stuck, while it isn''t, after starting the cleaning again it again halts with the same error after a few seconds) I just hope this is a temporary problem because we are literally in love with this device
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linh nguyen
1.0 out of 5 starsVerified Purchase
Claim of Warranty is difficult to exercise!
Reviewed in the United States on September 6, 2019
The device failed after using it once and received in less than 30 days. I filed a warranty claim with the eufy but had to ensure that I tried all suggestions provided by the tech, sent picture of error code, and a cleaning history to demonstrate that suggestions were tried... See more
The device failed after using it once and received in less than 30 days. I filed a warranty claim with the eufy but had to ensure that I tried all suggestions provided by the tech, sent picture of error code, and a cleaning history to demonstrate that suggestions were tried and attempted several times but failed consistently. I was provided with a shipping label afterward, but I have to package the device in a box to ensure that it is protected. Of course, I didn''t have the original box! It would have been better if eufy ship a new unit so that I can then return the broken to them in the new box. After all, the inconvenience and a faulty device are not what I paid over $400 to get!!! Would purchase iRobot next time!
51 people found this helpful
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Delta Kilo
1.0 out of 5 starsVerified Purchase
Runs in Circles after 1 Month. Avoid!
Reviewed in the United States on August 9, 2019
We purchased the L70 a month ago, and it worked great at first. After about 2 weeks, it would start running in circles endlessly in the middle of the room. It no longer followed the back and forth pattern. The "return home" function no longer worked either. After physically... See more
We purchased the L70 a month ago, and it worked great at first. After about 2 weeks, it would start running in circles endlessly in the middle of the room. It no longer followed the back and forth pattern. The "return home" function no longer worked either. After physically picking it up and returning it to the base, it would work fine for 30 minutes or so, and then start going in circles again.

Would recommend avoiding this robot vacuum until Eufy sorts out the software issues!
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Diana Yousef
1.0 out of 5 starsVerified Purchase
Unreliable. product, very poor customer service
Reviewed in the United States on August 11, 2020
I''ve owned a few of these units--they don''t work for long, and contacting customer support for help is a horrendous experience--where the rep made apparently erroneously instructed me to send back a unit for a refund, didn''t refund me the full amount, and then it turns out... See more
I''ve owned a few of these units--they don''t work for long, and contacting customer support for help is a horrendous experience--where the rep made apparently erroneously instructed me to send back a unit for a refund, didn''t refund me the full amount, and then it turns out he wasn''t supposed to issue the refund (even though I returned the unit), so decided to correct that by first sending me threatening emails and then voiding out the warranty on the unit I still owned. I''m still trying to get that resolved, because now THAT unit also doesn''t work... The up-shot is that this is a REALLY unreliable product and customer support is terrible, where they make mistakes and then try to punish the customers for those mistakes. Again, I''ve been dealing with them since Dec 2019, so this review comes from extensive interactions and I have emailed to prove what happened.

POOR PRODUCT: I''ve owned 3 of these units, the first one purchased in Dec 2019. None of them has lasted more than a few months, and 1 of them started to malfunction within a few days. One gave a recurring Error #18 which I couldn''t resolve (I tried to do all the troubleshooting--Eufy doesn''t provide good documentation for troubleshooting at all), so this ended up being a warranty replacement. The replacement unit lost all ability to navigate within a few months, so it''s essentially useless now--it goes around in circles aimlessly and crashes into things without course-correcting. Another unit I had kept giving a recurring Error #14, again I couldn''t troubleshoot it, so that one was also replaced. Within two days, the replacement stopped recognizing that the mop attachment was attached and wouldn''t mop anymore. I ended up having to return that unit.

TERRIBLE SUPPORT: My experience with customer support has been a nightmare. The second unit I had (the one with the recurring Error #14) was given to me new in unopened packaging as a gift. I only used it a few times when the constant error started randomly. The customer rep decided that it should be replaced (apparently each unit comes with a 1-time warranty replacement). So I packaged it up, sent it back, and received a replacement unit. This was the unit that stopped mopping after 2 days. So I contacted customer support again. At this point, they said they can only refund me if I sent it back, and they sent me a return label NOT for that unit, but for my OTHER unit (the one I actually purchased on Amazon). So, I reminded them, I wasn''t returning my purchased unit, but the gifted unit. So the rep suggested that, since they couldn''t refund me on any "original form of payment", since I didn''t purchase it, they would send me an Amazon e-gift card to my Amazon account. So, I packaged it up in its original box and sent it back. I received an e-gift card on my Amazon account for the sale purchase price (and not the taxes). Then the rep started emailing me to say that unless I produce the original receipt for that gifted unit, either I would have to send back the refund or they would void out the warranty on my PURCHASED unit (the one I myself bought on Amazon in Dec 2019 that I still had in my possession). Before sending it back, I had never been asked for the receipt, and again, because it was a gift, I didn''t have that. So to correct for their mishandling of this situation (apparently they aren''t supposed to service "gifted units" without proof of purchase, now we had a mess). The customer rep decided that the way to fix his mistake was to tell me to send back the refund or he would void out the warranty on my other unit (the one I purchased myself). But of course, there was no mention of the fact that I had sent them back the basically new (yet not properly functioning) gifted unit--so I was either going to out both the vacuum and the refund or the vacuum and the warranty protection on my OTHER unit. I told him NOT to void the warranty on my other unit. A supervisor stepped into the email exchange that this point and agreed it was improper to void the warranty on my purchased unit to remedy the error regarding the gifted unit, but he repeated the demand for me to send back the refund (again, why should I do that when (a) it wasn''t my error in implementing the servicing policies and (b) I had already returned the refunded unit to them?????). So I stopped communicating with them, since it was getting stupid. A month ago, my purchased unit stopped working properly (it can''t navigate anymore--as I described above). I waited a month to call customer support, since I''m still somewhat traumatized by their past treatment of me. After I provided my Amazon purchase order number, the rep informed me that he couldn''t help service this unit because in fact, the warranty on this unit had been voided (despite the above-mentioned promise from the supervisor) and their records show that I was refunded for that PURCHASED unit. To be clear: (a) I WAS NOT refunded for that unit--if I had been, I would have received refund to my credit card that I used, not a e-gift card; (b) I would have been refunded the taxes as well as the purchase price I paid; and (c) the order on my amazon account would have shown that this item was returned and refunded, which it does not.

So really, what happened is that Eufy customer support made an error on implementing their warranty policy, and to correct it, decided to come after me for remedy, and if I don''t send back the refund (which again, was for a unit I legitimately returned to them in good order), they would go behind my back (despite the supervisor''s assurances) and void the warranty on my other unit that I purchased from them. This can''t even be legal.

This is a POOR PRODUCT and it is backed by DISHONEST CUSTOMER SERVICE. Don''t do it....
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TG
1.0 out of 5 starsVerified Purchase
Frustrated with many things
Reviewed in the United States on August 27, 2019
Unhappy with many things with the L70, some small and some big. 1. The Wifi connection would not connect. Every time I held in the on/off button the robot would start to clean or shut down. I had to repeat the app steps over and over, finally on the 7-8 time it loaded. 2. I... See more
Unhappy with many things with the L70, some small and some big. 1. The Wifi connection would not connect. Every time I held in the on/off button the robot would start to clean or shut down. I had to repeat the app steps over and over, finally on the 7-8 time it loaded. 2. I set up the schedule for Mon, Wed and Fri, and it successfully cleaned on those days. But on Saturday it left and started to clean. I recheck my app if I accidentally had Saturday selected but I did not. 3. The mopping function doesn’t not clean. The water tank is super small (see pics) and there is no pressure of the cloth to the floor. A swifter picks up more. 4. The height of 4 ½ inches is too large to fit under my couches. My last robot was slightly under 3 inches and fit under everything. 5. Getting stuck on two transitions from my tile to laminate, they are not large and are rounded. Also gets stuck under kitchen chair (see pic). It gets under the chair but can’t get out. Gives Error 5. 6. No remote control or accessories. For $550 I think a remote, extra mop pad, extra filter, extra side brush would not be much to ask for. I am going to run more and see if it is worth keeping.
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